Contact Us
Decorative Films, LLC., is a specialized company manufacturing a wide range of adhesive and non-adhesive decorative privacy films.
Thank you for visiting Decorative Films, LLC., Manufacturers and Distributors of SOLYX® and SimGlas® Privacy Films. Should you have any specific or unanswered questions, please contact us by email using the form below, or by Fax at: 240-363-4818.
For Custom Glass Films, visit our specialized custom website Solyx IQ - Custom Inquiries Only
Why We Don't Offer Phone Support
We offer online support via email and through our contact form on this page during business hours 8:30 AM and 5:00 PM EST, Monday through Friday. All of our Decorative Films team members are real, friendly humans working from our facility in Maryland. We love answering questions, solving problems, and helping you with all of your window film needs.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
- We can instantly view your account activity, order history, and other information so we can troubleshoot effectively.
- Window films are visual. We frequently ask you to send us screenshots, photos and links to help us see what you’re seeing. We can also send you screenshots, photos, and proofs to guide you in the right direction.
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous conversations so you won't have to repeat questions.
Thank you for understanding, and we hope that you have an enjoyable experience working with us!
