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Shipping Information
Durable Packaging
All of our Decorative Films ship in our specially designed box constructed to pass and exceed all UPS Shipping Lab standards. First your film is rolled onto a durable 3 inch plastic core and placed in a plastic sleeve to keep your film clean and provide extra protection, next your roll is fitted with reinforced end caps to hold your film snugly in place. Finally, your film is placed inside our sturdy double walled cardboard box and sealed to ensure your film arrives safely and un-damaged.
Web Orders
Most orders ship within 1-4 business days from our warehouse in Maryland. Some made to size orders could take longer depending on ongoing projects. Please allow at least 5-7 days lead time for made to size orders. Cutoff time for any orders being shipped faster than UPS Ground (i.e. Next Day, 2nd Day, etc.) is 1:00pm EST. For UPS Ground orders, we ask that you allow 1-6 business days in transit to receive your order (unless otherwise requested). Please refer to the UPS Ground transit map below for a more accurate Ground shipping transit time to your location (Domestic) from Maryland. Please note, these times are an estimation and cannot be guaranteed.
Expedited Shipping Policy
Applies to all U.S.-based orders
Disclaimer
Decorative Films LLC is not responsible for carrier-related errors or delays. Refunds or replacements are not guaranteed. The policy below outlines what may or may not be covered by Decorative Film.
- Weather-Related Delays: Decorative Films is not responsible for delays due to adverse weather conditions. If a replacement is needed, the customer must place a new order.
- Incorrect or Incomplete Address Provided by Customer: We are not responsible for delays, losses, or returns resulting from address errors entered during checkout.
- Proof of Delivery Exists (Lost/Stolen Packages): If tracking confirms delivery but the customer reports the package as lost or stolen, we are unable to provide a refund. If you believe that your package was stolen, please contact us at processing@decorativefilm.com. We’ll do all we can to help resolve the situation.
- Delays Related to Product Lead Times: Orders that include products with posted production or lead times are not eligible for shipping refunds.
- Out-of-Stock Items Clearly Indicated on Website: Orders placed for items listed as out-of-stock at the time of purchase are excluded from shipping refund eligibility.
- Delays Due to Customs (International): Decorative Films is not responsible for shipments delayed by customs processing.
- Incorrect Shipping Speed or Method Used: If an order is shipped using a slower service than selected at checkout, we will refund the difference.
- Internal Fulfillment Delays: If Decorative Films fails to ship an order in a timely manner due to an internal sorting error, compensation for shipping speed may be issued.
- Lost or Damaged Packages (Carrier-Confirmed): Upon confirmation from UPS that the package is lost, Decorative Films will reship using the originally selected speed at no extra cost.
- Incorrect Shipping Address (Company Error): If the incorrect address was entered by our fulfillment team, we will cover any related reshipping costs.
1. Shipping Issues Not Covered
2. Shipping Issues That Are Covered
Shipping Promotion
LIMITED TIME FREE UPS GROUND SHIPPING FOR ORDERS OVER $189.00 DURING PROMOTIONAL PERIOD
During this promotional period, we offer the following:
$15.95 UPS GROUND SHIPPING: Add any item to your cart for a flat rate of $15.95 for UPS Ground Shipping.
FREE UPS GROUND SHIPPING: Add $189.00 or more to your cart, select the Free Ground Shipping option, and submit your order. Orders placed before 3:00PM EST may ship the same day.
Note: Non-qualifying Free Ground shipping orders will still qualify for flat rate $15.95 UPS Ground Shipping.
Some restrictions apply:
- Limited time
- Contiguous United States only (the Lower 48) & excludes PO boxes
- May not be combined with any other orders
- Transit times are not always guaranteed
NOTE: Wholesale customers can login to decfilmdealer.com for information on shipping rates.
International Shipping
When shipping to a location outside of the United States, prior to placing products in your shopping cart, please go to the bottom of our site, click the small flag icon, and select your country. You can then click "continue shopping," and proceed with selecting your products and placing your order.
Returns & Refunds
What is your Return/Refund Policy?
If you are not completely satisfied with our product, please request a return within 30 days of receipt of your order by clicking "Start a Return" below or viewing your order history, under "My Account" when logged in, and selecting the order/products you'd like to return.
Return shipping cost is $16.95 per box. Any orders returned that were originally shipped with free shipping will be deducted a $30.00 return service fee from the total refunded, to cover the original shipping costs and restocking.
Submitting a return will issue you a confirmation and a return shipping label for each box being returned. A refund for the price of the merchandise will be made if merchandise is returned to us in usable condition. No refunds will be made if merchandise has been cut or altered in any way other than the original condition (loose packaging, wrinkled, stained or scuffed, painted or printed on, not returned with packaging cylinder, etc.).
Custom Made-To-Size and Cut-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice. Returns are made to: Decorative Films, LLC., 3909 Cornell Place, Frederick, MD 21703 USA.
Sample Order Shipping
Sample Requests
Most of our film samples are 5" wide x 7" high, with Gradient film samples being 5.75" wide x full height. You may order up to 5 free samples per project. You may order as many samples as needed, however additional samples are charged at $0.68 per sample. At checkout you will receive an automated credit for the first five samples ordered (-$3.40).
We ship all sample requests from our Maryland headquarters. Sample orders are shipped via UPS 2nd Day Air for a shipping fee of $4.75.
Expedited shipping options are also available at checkout for an additional shipping fee.
Note: This offer is valid for Sample orders in the 48 contiguous US states; UPS Ground applies to AK/HI sample shipments. Standard shipping rates apply for other purchases.
Warranty Claims
Initiating a Warranty Claim
Experiencing an issue with your order? We're here to help. Submit a claim with a description of the issue and detailed images of the item in question, and a member of our team will be in touch to assist you with your order.