Shipping Info
FREE Ground Shipping on orders over $89.00!**Applies to retail orders only.
Sample Requests
Most of our film samples are 5" wide x 7" high, with Gradient film samples being 4" wide x full height. You may order up to 5 free samples per project. You may order as many samples as needed, however additional samples are charged at $0.45 per sample. At checkout you will receive an automated credit for the first five samples ordered (-$2.25). We ship all sample requests from our Maryland headquarters. Sample orders are shipped via UPS Surepost for a shipping fee of $3.95. UPS Surepost is a hybrid delivery service that starts with UPS, but can be delivered by your local post office or UPS (pending location). Standard delivery time is 2-7 days. This economy service combines the consistency and reliability of the UPS Ground network with final delivery provided by the U.S. Postal Service. What's more, it provides a comprehensive end-to-end economy transportation solution utilizing UPS's powerful ground package network. Expedited shipping options are also available at checkout for an additional shipping fee. If you need it overnight, this is an available option during checkout.
Web Orders
Most orders ship within 1-4 business days from our warehouse in Maryland. Some made to size orders could take longer depending on ongoing projects. Please allow at least 5-7 days lead time for made to size orders. Cutoff time for any orders being shipped faster than UPS Ground (i.e. Next Day, 2nd Day, etc.) is 1:00pm EST. Once your order ships, we ask that you please allow 1-6 business days to receive your order (unless otherwise requested). Please refer to the UPS Ground transit map below for a more accurate Ground shipping transit time to your location (Domestic) from Maryland. Please note, these times are an estimation and cannot be guaranteed.
International Shipping
When shipping to a location outside of the United States, prior to placing products in your shopping cart, please go to the bottom of our site, click the small flag icon, and select your country. You can then click "continue shopping," and proceed with selecting your products and placing your order.
We currently only serve the following international areas through distribution:
Asia
Arab States of the Gulf
Austria
Belgium
Brazil
England
France
Germany
India
Ireland
Italy
Lebanon
Netherlands
Oman
Portugal
Russia
Scotland
Spain
Switzerland
If you area is listed above, please contact us to find our nearest distributor to you.
Free Shipping Policy - Does my order qualify for free ground shipping?
Free UPS Ground shipping to locations within the United States is available for any orders sub-totaling at $89.00 or more. Free shipping to international locations is not currently available. Any orders returned that were originally shipped with free ground shipping will be deducted a $30.00 return service fee from the total refunded, to cover the original shipping costs and restocking.
What is your Return/Refund Policy?
If you are not completely satisfied with our product, please request a return within 30 days of receipt of your order by clicking "Start a Return" below or viewing your order history, under "My Account" when logged in, and selecting the order/products you'd like to return. When requesting a return, you will be able to select the order and products you are interested in returning, as well as select how many boxes you will be returning the product in. Return shipping cost is $16.95 per box. Submitting a return will issue you a confirmation and a return shipping label for each box being returned. A refund for the price of the merchandise will be made if merchandise is returned to us in usable condition. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition. Custom Made-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and to include the original packing slip or copy of invoice. Returns are made to: Decorative Films, LLC., 3909 Cornell Place, Frederick, MD 21703 USA.
Any orders returned that were originally shipped with free ground shipping will be deducted a $30.00 return service fee from the total refunded, to cover the original shipping costs and restocking.
Start a Return