Shipping Info
FREE Ground Shipping on orders over $89.00!**Applies to retail orders only.
Sample Requests
Most of our film samples are 5" wide x 7" high, with Gradient film samples being 4" wide x full height. You may order up to 5 free samples per project. You may order as many samples as needed, however additional samples are charged at $0.45 per sample. At checkout you will receive an automated credit for the first five samples ordered (-$2.25). We ship all sample requests from our Maryland headquarters. Sample orders are shipped via UPS Surepost for a shipping fee of $3.95. UPS Surepost is a hybrid delivery service that starts with UPS, but can be delivered by your local post office or UPS (pending location). Standard delivery time is 2-7 days. This economy service combines the consistency and reliability of the UPS Ground network with final delivery provided by the U.S. Postal Service. What's more, it provides a comprehensive end-to-end economy transportation solution utilizing UPS's powerful ground package network. Expedited shipping options are also available at checkout for an additional shipping fee. If you need it overnight, this is an available option during checkout.
Web Orders
Most orders ship within 1-4 business days from our warehouse in Maryland. Some made to size orders could take longer depending on ongoing projects. Please allow at least 5-7 days lead time for made to size orders. Cutoff time for any orders being shipped faster than UPS Ground (i.e. Next Day, 2nd Day, etc.) is 1:00pm EST. Once your order ships, we ask that you please allow 1-6 business days to receive your order (unless otherwise requested). Please refer to the UPS Ground transit map below for a more accurate Ground shipping transit time to your location (Domestic) from Maryland. Please note, these times are an estimation and cannot be guaranteed.
International Shipping
All retail orders shipping internationally (Canada, Europe, etc.) ship by US Priority International Airmail. Australian packages cannot be longer than 42”. During checkout, please select "Canada Shipping" if your order is shipping to Canada, or "International Shipping" for all other countries.
NOTE: Some countries will not accept packages longer than 42". Please refer to http://pe.usps.com/text/imm/ab_toc.htm to find your country's listing for Priority mail size limits.
Returned Order Shipping
Any orders returned that were originally shipped with free shipping will be charged a $30.00 return service fee.
Does my order qualify for free ground shipping?
Free UPS Ground shipping to locations within the United States is available for any orders sub-totaling at $89.00 or more. Free shipping to international locations is not currently available.
What is your Return/Refund Policy?
If you are not completely satisfied with our product, please email Lauren@decorativefilm.com with your Order Number and request a Return Material Authorization (RMA) number within 30 days of receipt of your order. We will then reply to you with an RMA number for the return. A refund for the price of the merchandise will be made if merchandise is returned to us in usable condition. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition. Custom Made-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and to include the original packing slip or copy of invoice. Send insured and postage-paid to: Decorative Films, LLC., Attn: Retail Returns, 3909 Cornell Place, Frederick, MD 21703 USA.
Any orders returned that were originally shipped with free shipping will be charged a $30.00 return service fee to cover the original shipping costs and restocking.
