If you are not completely satisfied with our product, please email us your PO number and request a Return Material Authorization (RMA) number within 30 days of receipt of your order. We will then reply to you with an RMA number for the return. A refund for the price of the merchandise will be made if merchandise is returned to us. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition. Shipping charges are not refundable. When you return a item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice, send insured and postage-paid to:
Decorative Films LLC, Attn: Retail Returns, 3909 Cornell Place, Frederick MD 21703. Any orders returned that were originally shipped with free shipping will be charged a $15.00 return service fee.
Made or Cut to size orders
All orders placed, where customers enter measurements for "made to size" or "cut to size", are final and cannot be returned for credit, exchanged or refunded.
To make changes to your order or to cancel your order, please contact us as soon as possible prior to shipping your order. A full credit will be issued for your order providing it has not been shipped.
Orders are processed and shipped within 2 business days via UPS Ground providing the film is in stock and available when the order is placed. If the film is not in stock you will be notified of the expected ship date.
You will receive an email with contact information and a tracking number to track your shipment in real time.
Our commitment to you:
We want to make your online experience satisfying and safe. Our data collection policy goal is to provide you with a robust online experience. We collect information online primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, or email address. On other occasions such as when we provide services for purchases online, we may request your credit card number to conclude the transaction, or your mailing address to ensure proper delivery. We request this information to be of greatest value to you.