Return/Refund PolicyIf you are not completely satisfied with our product, please email us your PO number and request a Return Material Authorization (RMA) number within 30 days of receipt of your order. We will then reply to you with an RMA number for the return. A refund for the price of the merchandise will be made if merchandise is returned to us. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition. Shipping charges are not refundable. When you return a item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice, send insured and postage-paid to:
Decorative Films LLC, Attn: Retail Returns, 3909 Cornell Place, Frederick MD 21703.
Any orders returned that were originally shipped with free shipping will be charged a $15.00 return service fee.