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 Return/Refund Policy If you are not satisfied with our product, call us at 888-657-5224 within 30 days of receipt of your order. A refund for the price of the merchandise or exchange will be made if merchandise is sent back to us. No refunds or exchanges will be made if merchandise has been cut, if the backing has been peeled off the glass film, or if the merchandise is in less-than-perfect condition. Shipping charges are not refundable. When you return a item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice, send insured and postage-paid to: Decorative Films LLC, 7573 Rickenbacker Drive, Gaithersburg, MD 20882 USA Cancellation Policy To make changes to your order or to cancel your order, please contact us as soon as possible prior to shipping your order. A full credit will be issued for your order providing it has not been shipped. Shipping Policy Orders are processed and shipped within 2 business days via UPS Ground, unless expedited shipping is selected during ordering. You will receive an email with contact information and a tracking number to track your shipment in real time. Privacy Policy Decorative Films, LLC takes your privacy seriously. Our privacy policy covers our treatment of personally identifiable information given or collected when you are on the site, i.e., email address, name. Because we wish to keep the privilege of contacting you, our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential. Our commitment to you: We want to make your online experience satisfying and safe. Our data collection policy goal is to provide you with a robust online experience. We collect information online primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, or email address. On other occasions such as when we provide services for purchases online, we may request your credit card number to conclude the transaction, or your mailing address to ensure proper delivery. We request this information to be of greatest value to you. |
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